Something to steal: Does your association have technology programs no one can actually just easily use? How about easy-to-find and easy-to-follow instructions with a few basic words, in very large font, and a picture?
Notable quote: This link has a few hilarious things cranky traveler Scott Carmichael says about what he doesn't like about hotels. My favorite: "I'd also like to ask hotels to stop stocking the minibar with too many obscure products. Sometimes a guest just wants a damn Snickers bar, and is not in the mood for a $12 organic dried peach and carrot whey protein energy bar."
Amen.
1 comment:
I think that you post brings up an interesting point about barriers to entry. Seeing a set of instructions just to turn on the TV would have me seeking something else to do.
This hotel needs to drastically simplify the process, this is outrageous.
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